How to modify or cancel my booking

Changing your booking date or details

Most activities offer free cancellation and unlimited rescheduling up to 24 hours before the activity start time. The exact cancellation and reschedule policy for each activity is shown on its tour page before you book.

To change the date, number of participants, or other details of an existing booking, contact our support team via WhatsApp or email and include your booking reference number. We will confirm the change with the operator and let you know once it is updated.

How to cancel your booking

1. Log in to your Travelnata account
2. Go to "My Bookings" in your dashboard
3. Find the booking you want to cancel
4. Click "Cancel Booking" and confirm

Alternatively, contact our support team via WhatsApp or email with your booking reference number.

Standard cancellation policy

• Free cancellation: up to 24 hours before the activity start time
• 50% refund: 12-24 hours before the activity
• No refund: less than 12 hours before, or no-show

Some activities may have different cancellation policies, which will be clearly stated on the activity page.

How long refunds take

• Credit/Debit Cards: 5-14 business days
• E-Wallets: 1-3 business days
• Bank Transfer: 3-5 business days

You'll receive an email confirmation once your refund has been processed.

If the operator cancels your activity

If an activity is cancelled by the operator (due to weather, safety, or other reasons), you will receive a full refund or the option to reschedule to another date at no extra cost.